e-Learning

Business Problem: Golden Sands Hotels faces a critical challenge in adequately preparing staff for escalating situations and active shooter events. Despite having general safety protocols in place, the hotel chain lacks focused training in de-escalation, stress communication, and active shooter response, leading to delayed responses, confusion during emergencies, and low staff confidence.

Business Solution: Recommendation includes a blended learning approach which includes an e-learning module to be included in the Workplace Safety and Security Series with an additional printer friendly  Job Aid for quick reference. On the job drills should be established to keep procedures practiced in real world locations.

By focusing on practical training in emergency protocols, de-escalation techniques, and communication under pressure, the program aims to improve response times, decision-making accuracy, and overall preparedness. 

Tools: Articulate Storyline, Canva

Highlights: The training utilizes variables, triggers, layers, scenario based interactive training, click-to-reveal interactions, interactive knowledge checks, an accordion interaction and a scenario based quiz at the end.

Evaluation: Kirkpatrick's Level 2 Assessment - 5 question Scenario-based Graded Quiz; Level 3 Evaluation - Recommendation: on going on-site evaluations utilizing on employee surveys, drills, debrief discussions, with quarterly reporting.

Business Problem: Whispering Greens of North Texas recently added various Dieffenbachia varieties to their inventory, sparking customer interest in these large houseplants. However, employees lack the knowledge to answer customer questions about long-term care and propagation, leading to unsatisfactory customer reviews and surveys. 

Business Solution: Recommendation includes an e-learning module that employees can take asynchronously to ensure that all employees can train when not needed on the floor. The goal of this training is to empower employees to confidently engage with customers by providing accurate and helpful information, enhancing the overall customer experience. This, in turn, aims to increase customer satisfaction by 20%, drive higher customer retention, and encourage positive word-of-mouth referrals, ultimately boosting sales and brand loyalty.

Tools: Articulate Rise 360, Canva

Highlights: This training utilizes scenario based training, labeled graphics, step by step outlined process, knowledge checks, and a scenario based quiz at the end.

Evaluation: Kirkpatrick's Level 2 Assessment - 5 question Scenario-based Graded Quiz; Level 3 Evaluation - Recommendation: On-site follow up with manager and customer follow-up with store employees.